Pauline Vaughan (Director of Operations, M-KOPA, Previously Head of M-PESA Kenya) and Kimathi Githachuri (Former, Head of The Helix Institute of Digital Finance) share the lessons they have learnt about successfully and strategically compensating and supporting agents in a new mobile money and agent banking roll-outs.
Blog
Why is agent training so important?
What is the importance, and best way to implement agent training? Kimathi Githachuri (Former, Head of The Helix Institute of Digital Finance) and Susie Lonie (Mobile Payments Consultant, previously worked on the initial M-PESA Kenya team) share their expert advice.
Three’s a lucky number! Biz objective, value prop & anchor product
What’s your business objective? What’s your value proposition? What’s your anchor product? David Ndome (Previously Head of Agent Banking KCB), Pauline Vaughan (Director of Operations, M-KOPA, Previously Head of M-PESA Kenya), Kimathi Githachuri (Former, Head of The Helix Institute of Digital Finance and (Mobile Payments Consultant, previously worked on the initial M-PESA Kenya team) discuss why these key questions are so important before rolling out a product or service
What advice would you give to a new digital finance roll-out?
We asked experts from around the world what advice they would give to a new mobile money, or agent banking roll-out. Watch Kimathi Githachuri (Former, Head of the Helix Institute of Digital Finance) Tillman Bruett (Mobile Money for the Poor Manager, UNCDF), Shaibu Haruna (Head of MTN Business, Ghana), Susie Lonie (Mobile Payments Consultant, previously worked on the initial M-PESA Kenya team), Annie Smith (Head of Consumer Solutions, Paypal), Pauline Vaughan (Director of Operations, M-KOPA, Previously Head of M-PESA Kenya) have to share.
What are the biggest challenges facing the digital financial industry?
Loyalty based Mobile Insurance: Is Design Aligned to Business Objectives?
Mobile insurance (the mechanism of delivering insurance products through mobile devices) has reached an impressive scale of more than 10 million clients in last 2-3 years. Most of the outreach, however is contributed by loyalty based mobile insurance products, where a telecom operator pays premium on behalf of its clients to augment their usage and/or loyalty. Many argue that mInsurance should follow a gradual progression curve where a client graduates from such loyalty insurance to freemium and finally to a voluntary/fully paid insurance platform.Though the enthusiasm is understandable, there is increasing concern that such products are dependent on the business model and marketing priorities of MNOs. For loyalty insurance to sustain, therefore, it is imperative to understand and align the product/s to strategic objectives of MNOs in different markets and countries. In this Note, we discuss shifting strategic objectives of telecom operators / mobile network operators (MNOs) and how mobile insurance can be customised to suit to their needs.