MSC conducted the evaluation of an e-KYC pilot for Bangladesh Bank, which introduced an electronic Know Your Customer (e-KYC) system to boost financial inclusion in the country. This report highlights the stakeholder’s experience with the new e-KYC system as compared to the manual paper-based system. The report also details the regulatory point of view of building a robust e-KYC ecosystem in the country and highlights the technical and functional challenges encountered during the process.