Akhand Tiwari, Mimansa Khanna and Sombul Munshi
Low- and moderate-income (LMI) Indians have limited customer awareness and behavioral biases, which affect how...
Akhand Tiwari, Sonal Jaitly and Saloni Tandon
India has been at the forefront of digital innovations in financial services, helping millions participate...
Disha Bhavnani and Surbhi Sood
This deck highlights the predominant cash-in and cash-out (CICO) agent models in India across an...
Disha Bhavnani, Manali Jain and Sunil Bhat
Incentives remain a critical factor besides others to steer agents’ decision-making to onboard or continue...
Incentives play a key role in driving business, motivation, and usage of an agent network...