Blog

Using Technology for better Client Service and Deposits Mobilisation

In this video Roshaneh Zafar, Managing Director of Kashf Foundation, Pakistan speaks about the implementation of the deposit mobilisation strategy that Kashf has put into place. She explains the important role of technology and m-banking in microfinance and how Kashf has employed technological innovations for the benefit of their clients. She further talks about the segmentation process for savings and how it has revealed that designing savings product requires much more detailed understanding of different segments than that for credit products.

Reaching Cients and Mobilising Deposits

In this video Roshaneh Zafar Managing Director of Kashf Foundation and the founder of Kashf Bank, one of the leaders of microfinance in Pakistan, speaks about the challenges of reaching out to the female borrowers in one of most challenging markets in the world. She speaks on the importance of mobilising deposits from microfinance customers and talks about the Kash Foundation’s foray into savings product for serving low income households. She enumerated the reasons why deposits matter and what steps the foundation undertook before rolling out the savings product.

Why do Microfinance Clients Take Multiple Loans?

This Focus Note (a) presents the rationale and impact for multiple borrowings from a client perspective; and (b) discusses how the MFI and its leaders perceive the issue and its implications. It is difficult to attribute multiple borrowings just to unmet demand for credit from borrowers, or to dumping of loans by the MFIs on clients well versed with the MFI methodology. However, MFIs can reduce the incidence of multiple borrowing. The appropriateness of disbursement timing can be improved through studying microenterprise cash flows by type, and changing operational policies to reduce mismatches between client cash flows and the timing of loan cycles.

Community Managed Microfinance Part 2

In this video series-2, Hugh Allen, Founder of VSL Associates, Ltd discusses the emerging issues of community managed microfinance and their examples in the world. He further talks about where this methodology works best, and what are the risks we face as community managed microfinance moves forward. Going into the details, Hugh notices the industry’s caution that these institutions cannot adequately capitalise a development enterprise. Supporting this believe, Hugh puts forth the evidences that the community managed MFIs need external capital injection but it faces difficulty in getting any such flow of capital. Currently, he says is a position to wait and watch for community microfinance.

Making Business Correspondence Work – Crossing the Second ‘Break-Even’

Several attempts are being made to make Business Correspondent model work for Indian Markets. This note summarises some of the major challenges that the model faces and how these challenges can be overcome by adopting client centric approach. It also examines the need for appropriate governance in making the model successful.