Tag: MI4ID

In this blog, we highlight how MSC uses its behavioral and human-centered research to understand the dynamic nature of work for the youth, especially those in the informal sector, risks that affect them, and their everyday use-cases to design effective microinsurance product concepts for gig platforms and workers.

Human-centered design often stumbles due to inadequate research. This note emphasizes the importance of research to gain rich customer-centric insights—the most important element of HCD.

In Kenya, the demand for digital credit as a substitute for both informal and formal financial services is strong. Yet the question remains—is the reach of digital credit wide enough to help all Kenyans who need instant credit? This blog discusses the current context and gaps relating to specific customer segments, and the associated behavioral traits and challenges. It also highlights key recommendations made to providers based on the insights and lessons from Kenya.

This is the second blog in the series on “Digitizing merchant payments in India”. The first blog discusses the potential of merchant ecosystem in India and the need to design distinct solutions for different merchants. In this blog, we will discuss two merchant personas: a) The go-getters and b) The receptive reticents.

On our journey of two decades, MSC engaged in a range of critical works that helped us bring about a positive change in the lives of millions of people from the low- and middle-income segments. In this video, our employees discuss some of the cutting-edge engagements they have been involved in with us.

The blog focuses on how strong and sustainable partnership agreements will be essential to improve the liquidity management of agents in the Democratic Republic of Congo.