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Tag: Postal Bank
Lessons from MicroSave’s Action Research Programme (2006)
This note documents the progress made under the Action Research programme of MicroSave during 2006.
Jul 2, 2007
David Cracknell, Henry Sempangi, Peter Mukwana, Trevor Mugwang, Lisa Parrott and Graham Wright
Jul 2, 2007
David Cracknell, Henry Sempangi, Peter Mukwana, Trevor Mugwang, Lisa Parrott and Graham Wright
Teaching Elephants To Tango: Working with Post Banks To Realise Their Full Potential
MicroSave carried out an analysis on the Tanzania Postal Bank and the Kenya Post Office Savings Bank to explore the possibility of post offices’ offering microfinance services as a value addition to their poor clients.
Dec 1, 2006
Feedback loop analysis: Key lessons in the financial service delivery
This paper shares key issues on feedback loop analysis drawn from MicroSave’s experience under its Action Research Programme (ARP).
Mar 1, 2006
Process mapping in practice
It presents brief case studies detailing the experience of Tanzania Postal Bank and Equity Bank in Kenya.
Mar 1, 2005
Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick
Customer Service – Why It Is Important for MFIs
The note analyses the reasons for excellent customer services as a prime mandate for market led MFI, which include retaining customers, building through word-of-mouth business, competitive advantages, and working efficiently.
Jun 4, 2004