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Tag: Business correspondent

Akhand Tiwari and Ann Platt

The State of Business Correspondence: Agent Networks in India

This Policy Brief discusses that Financial inclusion cannot happen without agents and it will happen...
Mar 1, 2012

Abhay Pareek, Sonal Agrawal, Akhand Tiwari, Puneet Chopra, Graham Wright, Nitin Garg, Ritesh Dhawan, Shayandeep and Swati Mehta

Remittances: The Evolving Competitive Environment

This Policy Brief examines the various facets of remittance product offerings, highlights some important aspects...
Mar 1, 2012

Anant Jayant Natu, Sunil Bhat, Ravi Kant and TVS Ravi Kumar

The Collection Methodologies in Group Lending

This Note compares the three most commonly practiced instalment collection methods in group lending and...
Dec 14, 2011

Minakshi Ramji, Ritesh Dhawan and Sachin Bansal

Managing Customer Satisfaction in Agent Banking

This Briefing Note discusses the design and implementation of a Customer and Channel Satisfaction Measurement...
Nov 21, 2011

Alphina Jos and Minakshi Ramji

Individual or Institutional BCs: The Banker’s Perspective

This Note provides perspective on how individual and institutional BCs are perceived by banks.
Sep 23, 2011

Alphina Jos and Minakshi Ramji

Individual or Institutional BCs: The Client’s Perspective

This Note is the first of a two-part series, which provides some perspective on how...
Sep 19, 2011
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