In this video, MSC interviews Equity Bank team who talk about the personal and professional qualities of a successful loan officer. Rating high on everybody’s list is the good inter-personal skills, good analytic skills and humility and commitment to their work. This episode also asks credit officers to share their field experiences. Further, Fredrick Njoroge Chege, Credit Administrator Equity, informs that the management play an active role in motivating credit officers by giving positive feedback, timely training, team building exercises etc.
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Problem Loans Part 2
In this video series-2, Richard Turner, former Chief Credit Officer, ShoreBank, taking the discussion further on delinquency loans advises loan officers to follow a certain code of conduct when they are sure the loans have become a problem. Richard cautions loan officers to treat a problem loan with patience and time if a loan officer deals with a client who is willing to change and rescue the business. He shares that monitoring visits for problem loans are a great way of learning about making loans which one wouldn’t find in books.
Problem Loans Part 1
In this video series-1 on delinquency loan, Richard Turner, former Chief Credit Officer, ShoreBank, shares his observations on psychological aspects of managing problem loans and treating them as a learning experience. Richard stresses upon the need to identify problems at the monitoring stage only before they become full-fledged problem loans. He lists out the key signs that a loan officer must pay heed to while analysing the business during a monitoring visit. In addition to this, Richard shares how does a delinquent loan affects borrowers psychologically.
An Effective Monitoring Visit Part 2
In this video series-2, Richard Turner, former Chief Credit Officer, ShoreBank, continues the session on monitoring visit by focusing on financial numbers of the enterprise and the profile of clients that the business is catering to. He adds that if 60% of the clientele is government agencies then the credit officer should review the receivables of the business. He also give pointers regarding the behaviour a credit officer should display if he finds that there is something wrong with the business.
An Effective Monitoring Visit Part 1
In this video series-1, Richard Turner, Former Chief Credit Officer, ShoreBank, shares his experience on how to prepare and manage an effective monitoring visit. Turner explains the importance of preparation prior to the visit. While at the visit, he outlines the dos and don’ts for the loan officer to get the most out of the visit. He emphasises that the loan officer must analyse the client’s business in terms of management, market and mathematics to ascertain the health of the business.
Individual Lending Effective Monitoring Practices
This video interviews credit administrators and loan officers who share the best way of monitoring loans. Elaborating the monitoring process for Bishara Imara – an individual loan product of Equity Bank Kenya – Equity team emphasise the importance of close relationship between a client and credit officer. They reveal that best monitoring practice is to never lose contact with your client and closely follow the loan till the time it is repaid. They also highlight the importance checking the business activities and ensuring that the loan amount is used for the purpose it was intended to.