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The power of unified digital agricultural services

The number of farmers in Africa who have subscribed to agricultural digital services has grown by between 40% and 45% per year in the past three years. According to the African Development Bank (AfDB), an estimated 33 million people in Africa have already registered for digital agricultural services, such as weather updates and market linkages. These farmers constitute nearly 13% of all the smallholders and pastoralists in Sub-Saharan Africa. Today, they find value from a range of digital agricultural services available to them.

Through digital services and platforms, the transformation of the agricultural sector and its economics is increasingly becoming feasible. This is due to innovations in affordable technologies and mobile-based solutions, which continue to expand. However, most digital agricultural platforms provide only a few services that are core to the business models of the providers. Most platforms have a “walled-garden” approach and do not provide complementing services from other synergistic platforms. This offers a huge untapped opportunity to create unified and interoperable platforms that can provide a wider range of services needed by smallholders.

Digital agricultural services can be valuable in multiple ways to the cultivating smallholders and a range of other stakeholders in the agriculture sector. For smallholders, digital agricultural services can:

  • Provide easy, timely, relatively accurate, and low-cost access to information or advisory services. This access helps smallholders enhance the efficiency of their livelihood activities and mitigate risks from weather uncertainties and climate change.
  • Open up possibilities for smallholders to procure agri and farm inputs, such as seeds, chemicals, fertilizer, and farm equipment. Moreover, the inputs procured through established digital means, can be of better quality, sourced conveniently, timely, and potentially at lower prices compared to traditional channels of agro-dealers and retailers.
  • Provide support through better visibility to market prices and demand, and realize better prices by marketing the produce more widely and efficiently.
  • Open up new opportunities and frontiers, such as digital payments, credit and insurance, and derivative trading of produce.
  • Provide market-driven new income-generating opportunities, such as value addition, primary processing, and so on.

Digital agricultural platforms are useful for the providers of agri services and products in the following ways:

  • Through demand aggregation, the platforms can collect and communicate the needs and preferences of farmers easily to plan sourcing and supply of agri inputs. Input suppliers can understand the nuances of demand, which can help providers to develop robust supply chain management plans. They can understand the needs, constraints, and preferences of farmers better to provide them with personalized services.
  • As the models and platforms evolve, they can integrate supply chains to enable better information sharing between providers, processors, distributors, retailers, consumers, and supporting sectors.
  • Providers across value chains can use the platforms to gain a more accurate understanding of the needs of the farmers. They can utilize Artificial Intelligence (AI) and Machine Learning (ML) tools to align their offerings and services according to the expectations and aspirations of farmers.
  • Financial service providers can utilize data and analytics to provide relevant financial products and services. They can then use the data generated through digital agriculture services to improve their decision-making. Through the platforms, financial service providers can access more data points to develop robust credit-scoring models. This, in turn, can improve the efficiency of financial transactions and introduce greater transparency in pricing.

Kenya and India have been leading in the digitization of agricultural ecosystems among the developing countries in Africa and Asia. A broad range of digital agricultural services has either been evolving or is now available. These services depend on the levels of phone penetration and access, as well as high-speed internet availability and access. The graphic below examines this in detail.

Digital agricultural services in Africa

The most basic of services provided through digital platforms are weather forecasts and advisories. The accuracy of these forecasts is critical for the recipients. Even minor discrepancies can lead to disastrous consequences. For example, in rain fed-areas or places with water scarcity, farmers irrigate crops based on expected rainfall. If the rainfall forecast is off-the-mark, they can end up flooding the fields or irrigating too little. These errors can destroy harvest-ready crops and risk their entire earnings in a season.

Therefore, many innovators, such as Skymetweather and ileaf are increasingly relying on local weather stations or Internet of Things (IoT) sensors located on the field to predict critical weather parameters as precisely as technology allows them to do. This is critical to building trust in and utility of the information and advisory services provided to the service recipients. In turn, it would enable such platforms to sustain membership and use of its services.

Precision agriculture tools are being used effectively to collect and analyze productivity levels alongside environmental and soil quality variables. This analysis enables service providers to recommend targeted actions to farmers. It can help them take precise actions to realize higher productivity levels or to prevent disease and pest infestation. For example, they can apply appropriate doses of nutrients, select an appropriate mix of fertilizers or chemicals, and maintain the required water levels and temperature of their crops.

Several Agritech firms offer precision agricultural tools based on Artificial Intelligence (AI) and Deep Learning (DL) solutions. They collect data through drones, IoT sensors, or satellite images or a combination of all three sources. These firms provide strategic solutions to improve productivity, efficient use of resources, enhanced risk forecasting, management capabilities, and so on. The ability to access precise data can increase profits and inform the process of making credit decisions.

An intervention in Mozambique enabled extension workers to use low-cost drones to provide advice to farmers. It has helped farmers make informed decisions to improve water efficiency and crop yields. Similarly, the Third Eye project uses recreational drones equipped with near-infrared sensors and tailored software to capture and analyze data locally. Data gathered during project implementation indicates that crop production had increased by 41%, while the total use of water reduced by 9%, resulting in a 55% increase in water productivity.

Most extant platforms focus on providing only a handful of use-cases, such as advisory services, the supply of inputs, digital credit, or selective captive buying. This is a major downside of their approach. Moreover, the platforms often offer each of these services piecemeal and not as a basket of multiple services to farmers.

This offers an important opportunity for providers to integrate multiple services on a unified platform to make them more powerful. These services can include financial services, input demand aggregation and delivery, output (production) estimation and market linkages with multiple buyers, and digital payments, among others. Such integration would be immensely useful to farmers and providers. An integrated agri-platform approach can enable providers to add multiple new and relevant services, leveraging demographic and transaction data, and creating synergies with other providers on the platform.

Digital agricultural platforms can transform the agricultural sector but it will be essential to pay attention to the digital divide. Platforms must be designed to be inclusive for female farmers and for segments that enjoy limited or no access to digital tools or are unable to use them.

In some countries, the digital databases of governments capture vital farmer demographic and transactional information that covers a wide range of important parameters. These databases have been evolving to become mature and robust. One of the largest examples is the Prime Minister Fasal Bima Yojana (PM Agri insurance) and the integrated Mobile Fertilizer Management System (mFMS) in India. Individually, these databases serve varying purposes. However, unifying these databases to draw insights from across them could be immensely valuable. MSC and the Indian government’s policy think-tank NITI-Aayog are in discussions to explore the architecture and roadmap to achieve this.

Access to credit remains the biggest barrier to the sustainability of smallholder farmers. Digital agricultural platforms can have a critical role to enable access to credit. It can address several of the barriers that currently limit the availability of credit. Banks are risk-averse to work with farmers due to the limited availability of financial information around them. Digitized data can provide digital footprints in the form of sales records and purchases to determine the capacity to repay loans. Individual farmer profiles, social data, agronomic data, economic, and transaction data can be utilized to make credit-scoring algorithms more robust.

Agribusinesses already collect much of the information that banks require for credit assessments. A growing number of farmers are using mobile phones for financial transactions. These methods can enable financial institutions to undertake appraisals, conduct credit scoring, and take better lending decisions.

Kenya Commercial Bank (KCB) introduced a mobile-based platform for smallholder farmers called MobiGrow. It receives support from the MasterCard Foundation. The platform is accessible to over two million farmers in Kenya and Rwanda, who avail loans, savings, insurance, and agribusiness training opportunities. In its first year of operations, it registered over 400,000 farmers and saw transactions worth USD 22.4 million being conducted.

Bundled financial services can contribute to the scaling of the platforms. Providers can enable a wider range of financial services for the users, utilizing digital data trails, and combining access to agricultural information with financial services. The ease and the amount of data that can be collected for farmers will increase as the cost of digital tools continues to decline.

FarmDrive runs a credit-scoring system by using agronomic data, satellite data, and social data to link-local financial institutions to lend to eligible farmers. Impact Terra is a digital agricultural platform in Myanmar that bundles services as well. Its Golden Paddy platform reaches 2.8 million unique users and offers relevant information on best practices, weather, pricing information, and access to buyers, suppliers, and financial institutions.

A unified digital agricultural platform requires collaboration between multiple actors with complementary expertise. An open and shared data platform approach can be even more compelling, as this approach would offer significant upsides. These include: reduced and shared costs; ability to spread risks and bring innovations to market collaboratively and more quickly; mutually beneficial solutions, such as unified loyalty programs on the platform; ability to achieve scale and volumes rapidly; and to engage and provide support to governments. However, this also requires a much greater willingness on the part of providers to collaborate and share data and resources.

Innovative forward-looking providers, that realize the power and the value of unified services, can take a lead and the first steps to unify digital agricultural service. Philanthropic funding can provide a much needed initial support for proofs-of-concept and early demonstration of unified services, to catalyze crowding-in of additional investments for scale-up efforts.

An abridged version of the blog was first published on Soko Directory on 20th of May, 2020

Inclusive FinTechs in Francophone Africa: Togo country report

Togo has ambitious plans to embrace digitization as a lever to modernize the economy and society. To this effect, the West African nation has created innovation centers to support the startup industry and provide an environment that enables innovation, research, and development. The World Bank’s Doing Business 2020 Report rated Togo as Africa’s best reformer in 2019. The ecosystem comprises 17 FinTechs, and more than 10 enablers and funding partners.

The government’s efforts to drive financial literacy and to include FinTechs into its digitization strategies alongside offering second-generation services are key success factors for FinTechs to stimulate financial inclusion.

Financial inclusion can increase if FinTechs join the playing field. Enablers include partnerships with incumbents, streamlining banks’ processes to lower costs, designing for client needs, use of alternative data, and enacting effective regulation.

 

Link to French report: #

Inclusive FinTechs in Francophone Africa: Senegal country report

With a vibrant startup ecosystem and growing access to investors, Dakar ranks ninth in Africa in terms of Fintech activity, according to the Global FinTech Index City Rankings 2020. The Government of Senegal is supportive and wants to enhance the growth of digital industries and strengthen the entrepreneurial ecosystem, yet FinTechs need access to funding and qualified staff.

The key success factor for FinTechs to stimulate financial inclusion in Senegal is the strong existing financial services sector. The ecosystem comprises 24 FinTechs and 47 enablers and funding partners. FinTechs can increase financial inclusion through partnerships with incumbent operators by streamlining banks’ processes to reduce their costs and by providing them with Open APIs. Yet this would require effective regulation.

 

Link to the French version: #

Impact of the COVID-19 pandemic on CICO agents- Kenya report

Our latest research on the impact of the COVID 19 on CICO agents in Kenya provides a comprehensive overview of the challenges that CICO agents currently face and their coping strategies. The report provides recommendations for policymakers and financial service providers to support them.

The report highlights that the CICO agents face severe health risks while continuing business operations during the pandemic. It looks at the support that agents seek from financial service providers to help them increase compliance with safety measures.

Due to a rapid decline in customer footfall, reduction in operating hours, a significant fall in volume and value of transactions, and waivers on transaction tariffs, CICO agents have suffered more than 40% decline in their income generated through commissions.

With volatility in transactions and loss of income from secondary sources, CICO agents face challenges as they maintain liquidity and e-float. The report offers recommendations to financial services providers and the government for a concerted action to address these challenges.

FinTech start-ups in Côte d’Ivoire amid COVID-19: Expectations from the government and the regulator

“We are currently seeing a net increase of approximately 30% in the number of subscribers, with a mass reactivation of dormant accounts on our platform. If this trend continues, it could lead us to strengthen the customer support team, even if this does not guarantee that we will have a better turnover. We will wait [and] see,” – Founder of an Ivorian chatbot-powered payment platform.

This blog examines the impact of the COVID-19 pandemic on FinTechs, their expectations from policymakers and regulators, and the measures proposed by these critical players in the FinTech ecosystem.

FinTech start-ups in Côte d’Ivoire before the pandemic

The FinTech industry in Côte d’Ivoire faced stiff challenges even before the pandemic arrived in March, 2020. These challenges included:

  • An unclear regulatory framework that discouraged FinTechs to move beyond providing credit services into other activities that could accelerate financial inclusion;
  • High cost of licenses to practice as a FinTech company;
  • Heavy taxes that pushed the operational expenditures of start-ups below sustainable levels.

Impact of COVID-19 on FinTechs

With the arrival of the COVID-19 pandemic FinTechs now face the following challenges:

  • Organizational challenges: While the larger FinTechs are optimistic and continue to retain their pre-pandemic workforce in numbers, the smaller FinTechs, especially start-ups, have been forced to lay-off part of their staff and freeze recruitments. Some have even had to enforce pay-cuts for existing employees, including upper management.
  • Internal process challenges: To safeguard their teams and abide by the government’s measures for social distancing, the FinTechs are adapting their processes and tools to enable employees to work from home.
  • Customer engagement: This reorganization of processes has also led to greater use of digital means, especially social media, for activities such as generating leads and onboarding new customers.

“We think this prospecting method suits us best, given that we have limited means. In the future, travel for our team will be restricted to essential travel alone.” – A FinTech CEO

  • Product changes: Most FinTechs are transforming the physical features of their products into intuitive digital features for a seamless transition to customer engagement in a more digital world.

The lesser-known and comparatively younger FinTechs do not enjoy the high levels of popularity of the established FinTech giants of mobile telephony, such as Orange Money, MTN Mobile Finance Services, and Moov Money. Yet these smaller companies are depending on their speed, agility, and flexibility to devise and implement innovative solutions to overcome the challenges posed by the COVID-19 pandemic.

The Government of Côte d’Ivoire had set up a support fund of XOF 100 billion (approximately USD 1,700,000) for small and medium enterprises (SMEs). While the small FinTechs hope to benefit from this fund, they also seek investment from professional investors to survive and sustain their businesses. This is also driven by the fact that certain measures taken by the regulator – the central bank, BCEAO have a direct impact on the turnover of these FinTechs and that many of these companies do not often maintain cash reserves of more than 3-4 months. In 2019, the World Bank and BCEAO laid the groundwork for a review of the FinTech start-up sector by organizing a conference. While the regulator announced the emergency measures to tackle the pandemic, the results of this laudable World Bank-BCEAO initiative are yet to bear fruit.

FinTech start-ups in Côte d’Ivoire: All eyes on the government

FinTech start-ups in Côte d’Ivoire expect two types of support and guidelines from the government: those linked directly to the COVID-19 crisis and those linked more broadly to the “business-as-usual” industry activity.

The Ivoirian State announced measures related to the COVID-19 crisis at the Council of Ministers held on 15th April 2020. In the following section, we look at issues related to these measures in the context of the pandemic:

  • Clear, precise procedure on how to avail the support fund worth 100 billion XOF (USD 1.7M) for SMEs: The FinTech start-ups we interviewed stated that they were unclear about the criteria, stages, and timelines for obtaining SME support funds for SMEs that were announced in April.

“You know me. I am not into political affairs, so we do not believe [in this announcement]. We have registered through the online system but have no visibility on what the process is or when and how the funds will be made available.” – An Ivorian FinTech founder.

  • Inclusion of Ivorian FinTech start-ups in social assistance programs: Social cash transfer programs for poor households ignore the services that FinTech start-ups could provide with lower turnaround times and lower costs than larger FinTechs would. If the government includes such start-ups to implement these programs, then it will increase the visibility of the start-ups involved. It will also help the financial institution partners to improve their business efficiency along with their payments and collection methods.

“We do not necessarily expect money from the government but at least [it could] include us as local FinTech in programs like these.” – A FinTech founder

  • Tax relief: Several of our interviewees raised the issue of going further than the postponement of tax payments. According to them, the outright cancellation of taxes and fiscal charges for the period of confinement would be of greater benefit to them.

“Yes, there was a deferral but this remains a debt—and short-term debt at that.” – A FinTech founder.

More broadly, based on discussions with sector players, expectations linked to the normal activity of the Ivorian FinTech start-up refer to:

expectations of FinTech start-ups from the Côte d’Ivoire governmentFigure 1: What FinTech start-ups expect from the Côte d’Ivoire government

FinTech start-ups in Côte d’Ivoire: All eyes on the regulator

Apart from the government, the regional regulator also has a key role to play. The BCEAO has taken several measures during the crisis, including the waiver of commercial commissions on digital payments and the relaxation of conditions to open mobile wallet accounts. However, a set of other expectations of the regulator, which MSC has highlighted in its forthcoming study on the mapping of FinTechs in Francophone Africa, are essential to the expansion of the Ivorian FinTech start-up sector. These expectations include:
expectations of FinTech start-ups from regulatorFigure 2: What FinTech start-ups expect from the regulator

Organizing the FinTech start-up industry: An imperative

Supporting the FinTech startup industry will help the Government of Côte d’Ivoire achieve at least two of its set objectives:

There is a need to re-organize and strengthen the FinTech start-up industry. Digital platforms such as the Hub of Digital Finance will play a pivotal role in achieving this. Such platforms will bring together various actors of the entrepreneurial ecosystem not only from Côte d’Ivoire, but also from the entire Francophone Africa region, to facilitate the development and expansion of the industry beyond the borders of the continent.

The French version of this blog is available here.

Coping with COVID-19 – A demand-side view from Uganda

MSC conducted a research study to assess what the low- and middle-income (LMI) segments in Uganda understand about COVID-19 in terms of awareness, preventive measures being taken, gender dynamics at play in their households, and the use of digital financial services during this time. We present our findings in this report. We note that overall, the response from the government has been proactive and generally effective. The LMI segment is largely aware of the disease and knows what precautions to take to prevent further spread. However, more can be done. Hence, we have provided policy recommendations that the government can consider implementing to allow people from these segments to overcome the challenges.