This research aims to understand the reasons for widespread dormancy in No Frills Accounts opened through various service providers like public and private sector banks, RRBs and business correspondents.
Blog
Relevance of Customer Service Post the Andhra Crisis
Post the Andhra crisis, the question confronting Indian MFIs is not just to manage their way through the present crisis but also on how to survive and thrive in the long term.
Following questions confront Indian MFIs:
How to maintain the required yield on portfolio given the interest rate cap and other restrictions?
How to ensure that current portfolios remain intact?
How to ensure that multiple borrowing does not affect portfolio quality?
This note highlights the role and importance of customer service as an answer to these questions. Moreover, this note gives practical examples on how to listen to clients and more importantly how to integrate and institutionalise the best practices on customer service.
Credit Unions as World-Class Microfinance Providers Part 1
In this video series-1, MicroSave discusses the Credit unions that play a pivotal role in providing access to financial services to the base of the pyramid. The credit union movement is based on savings mobilisation as the foundation of microfinance. Here, MicroSave looks at the lessons from one of the most successful credit union systems of the world, namely the credit unions of the Central American country of Guatemala. Managers, staff and clients of UPA share what is so special about their cooperative.
Credit Unions as World-Class Microfinance Providers Part 2
In this video series-2, B. N. Gonzallez, Board Member of Cooperative UPA, Guatemala compares credit unions with the traditional banks operating in the country. In this interview, he highlights the numerous benefits low income customers enjoy that the traditional banking system fails to provide. Gonzallez says that the UPA provides attractive savings as well as loan products to small businesses without too much documentation. Highlighting the advantage of debit and credit cards that the UPA provides, he talks about many UPA products that are designed to meet the requirements of low income people.
Credit Unions as World-Class Microfinance Providers Part 3
In this video series-3, a member of Cooperative UPA, Guatemala, discusses the advantages of doing business with the credit union. Talking about her experience, Laura shares her growth story and how the loans have helped her to expand her ice-cream business. Concurrently, she talks about her savings and how the UPA has helped her to do both; access to loans to meet various requirements and a provision to save.
Sustainability of BC Network Managers (BCNMs) – Business Scenarios and its Effects
This Note reveals results from analyses of three different scenarios that played out over time for one of MicroSave’s partners and how each influenced customer enrolments, transactions and revenues.
Since the number of customers enrolled and the value and volumes they transact have a direct impact on revenue, BCNMs should understand the critical role that these typical business scenarios play to create an overall revenue generation strategy and in assisting them in future negotiations (or renewals of existing agreements) with banks.