In this video series-2, Tamara Cook, Program Officer, Bill & Melinda Gates Foundation, discusses the case of Opportunity International Bank of Malawi (OIBM) that uses mobile banking solutions to reduce cost and reach more customers.
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Kenya Experience Beyond M-PESA
In this video Amolo Ng’weno, Deputy Director, Bill & Melinda Gates Foundation talks about the operations of M-Pesa in Kenya, that is reaching over 12 million people at 19,000 outlets. She also explains the methodology of M-Pesa and its implementation by Equity Bank, Kenya.
SHG Audit – A Field Balance Sheet Approach
This note details the pioneering “Field Balance Sheet Approach” towards auditing SHGs. It provides a step by step process for conducting the audit as well as explores the benefits which are likely to be obtained by the different stakeholders. The note also provides insights into the issues and challenges which can arise during implementation and provides suggestions on how to tackle them.
Mobile Banking: Efforts by Banks Part 1
In this video series-1 Tamara Cook, Program Officer, Bill & Melinda Gates Foundation discusses the need for technology intervention in banking. She explains how mobile banking can solve two major problems of bankers, namely, the cost of serving clients down and reaching people who live far from the branch.
Delinquency Management Lessons from Bangladesh
In this video Stuart Rutherford – Founder of SafeSave, a microfinance institution in Bangladesh talks about the competition in Bangladesh, delinquency management and the key challenges in addressing it. Attributing the emergence of various MFIs as one of the reasons for defaults, Stuart discusses the clients’ behaviour towards payment patterns.
Listening to Clients: A Market led Approach
In this video Stuart Rutherford – Founder of SafeSave, a microfinance institution in Bangladesh and author of the books ‘The Poor and Their Money’ and ‘Portfolios of The Poor’ tells that listening to clients is at the heart of providing financial services in a market-led approach.