In this video Graham A.N.Wright, Prgogramme Director MSC discusses the challenges with the existing banking infrastructure in India and the usefulness of mobile-banking for MFI clients. He outlines the role of MSC in identifying the needs of stakeholders of m-banking in India. Further, this episode takes up the case of EKO and interviews Abhishek Sinha, CEO EKO Financial Services Pvt. Ltd. who discusses the challenges faced in building an m-banking network and the key success factors. He highlighted the role of market research in determining value proposition of Eko. Later Graham also discusses the importance of m-banking for financial inclusion in India.
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Mobile Banking
In this video, Ignacio Mas, Senior Advisor, CGAP, discusses the challenges of fixing remuneration for agents in mobile banking. Ignacio notices that mobile operators and banks enjoy certain benefits and opportunities but agents face problems in handling cash. In addition, Ignacio discusses the way ahead for mobile banking and how volumes can be increased by grabbing more transactions to make it lucrative for the agents.
Safety Net for the Poor: BRAC Bangladesh
In this video, Syed Hashemi, a senior microfinance specialist of CGAP, talks about the effectiveness of microfinance in Bangladesh not only in terms of economic development but also social change. Elaborating this point Hashemi says that it has brought women to the economic foreground and provided better schooling facilities and legal rights to the bottom of the society. He studies BRAC, Bangladesh, which has introduced a new pathway for the poorest to graduate out of poverty by linking two aspects of development, like, food aid with the world of microfinance.
Who is a Good Client?
In this video, Equity Bank loan officers discuss the qualities they seek in a Biashara Imara client. And every credit officer looks for a client who is consistent, has command over his/her business, communicates with the credit officer and pays the loan on time. The video also covers the response of Biashara Imara clients who share their experiences with Bishara Imara and Equity Bank and how it has helped them to achieve their financial goals.
What Makes A Good Credit Officer
In this video, MSC interviews Equity Bank team who talk about the personal and professional qualities of a successful loan officer. Rating high on everybody’s list is the good inter-personal skills, good analytic skills and humility and commitment to their work. This episode also asks credit officers to share their field experiences. Further, Fredrick Njoroge Chege, Credit Administrator Equity, informs that the management play an active role in motivating credit officers by giving positive feedback, timely training, team building exercises etc.
Problem Loans Part 2
In this video series-2, Richard Turner, former Chief Credit Officer, ShoreBank, taking the discussion further on delinquency loans advises loan officers to follow a certain code of conduct when they are sure the loans have become a problem. Richard cautions loan officers to treat a problem loan with patience and time if a loan officer deals with a client who is willing to change and rescue the business. He shares that monitoring visits for problem loans are a great way of learning about making loans which one wouldn’t find in books.